Prescription questions • patient forms • pharmacy contact
Call (408) 847-6160 for questions about prescription support, forms, and available services.
Prescription questions

How to request a prescription review

Start by calling the pharmacy. A staff member can explain whether the service is available, what documents are needed, and which secure channel to use. This website does not accept prescriptions or patient records online.

  1. Call first. Ask whether your prescription can be reviewed and confirm current hours and eligibility.
  2. Confirm the submission channel. Request pharmacy-approved instructions for sending the prescription or have your prescriber contact the pharmacy.
  3. Provide documents only as directed. Staff may need to check the prescriber, patient details, medication, remaining refills, and applicable restrictions.
  4. Wait for a pharmacy response. Submission does not mean that a prescription is accepted, medication is available, or dispensing is authorized.

Privacy: Do not upload or email prescriptions, identification or medical records through an unverified website or ordinary email. Confirm with the pharmacy how to transmit protected information.

Information that may be requested

Patient and prescriber

Patient identifiers, prescriber name and contact number, and a valid prescription when applicable. Do not send these until the pharmacy confirms a secure process.

Medication and treatment

Medication name, strength, directions, prescription number (for existing prescriptions), allergy concerns, and refill status when relevant.

Next step and timing

The pharmacy determines whether additional information, clinician clarification, a transfer, or another route is needed. No online approval or delivery date is promised.

Related support

Prescription transfers · Patient documents · Privacy information · Frequently asked questions