Restocking Policy

How a restocking question is handled

A restocking fee, credit or return cannot be assumed for prescription medicine. Eligibility depends on the item and applicable pharmacy rules, as well as any specific written agreement.

1. Call (408) 847-6160 and describe the product and concern without sharing private records through the website.
2. Ask staff which procedures apply and whether a return, credit or disposal instruction is appropriate.
3. Request confirmation of any charge or credit before proceeding.

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