Incorrect or damaged item
Call the pharmacy promptly, keep the original packaging and follow staff instructions. Do not take a medicine if you believe it was supplied incorrectly.
Medication returns require individual review. Contact the pharmacy before bringing or sending anything back.
Prescription medicines cannot necessarily be returned to inventory, refunded or re-dispensed. Rules may depend on the medicine, the reason for the request, its storage and the applicable law. No universal return window or refund amount is promised on this page.
Call the pharmacy promptly, keep the original packaging and follow staff instructions. Do not take a medicine if you believe it was supplied incorrectly.
Ask how to dispose of the medicine safely. Do not mail, share or flush medication unless official guidance specifically instructs you to do so.
Any permitted credit, return or destruction process must be confirmed by pharmacy staff for the specific product and circumstances.
Forms and patient documents include information on disposal and an internal medication return/destruction record. An internal form does not establish consumer return eligibility.
The pharmacy provides a Drug Return/Destruction Sheet with fields for facility, date, patient name, prescription number, drug, quantity and staff signatures. It is a documentation tool and does not establish an automatic refund, exchange, or approval to return prescription medicines to stock.
For expired or unwanted medications, the MED-Project disposal brochure describes safe disposal options such as collection locations, mail-back packages, and take-back events. This is distinct from a purchase return. Check MED-Project for current local instructions and excluded items.
Do not ship medicines or completed return records to the pharmacy unless an authorized staff member has given you specific instructions. Contact (408) 847-6160 for return and credit questions.