Prescription questions • patient forms • pharmacy contact
Call (408) 847-6160 for questions about prescription support, forms, and available services.

Shipping Policy

Check whether delivery is available for your prescription, address and medication before expecting a shipment.

Ask before arranging delivery

Service area and eligibility

Contact the pharmacy to verify whether delivery or shipping is offered to your exact address and whether your prescription and insurance plan qualify.

Costs and timing

Delivery fees, carrier, cutoff times, tracking and expected dates have not been confirmed for a universal published schedule. Ask staff for the terms of your request.

Medication restrictions

Temperature-sensitive, controlled or other regulated medications can have special conditions. State-to-state supply and shipment requirements also vary.

This page is an explanation of questions to verify, not a guarantee of shipping or an offer to deliver medication nationwide.

How to resolve a delivery issue

  1. Contact the pharmacy with the prescription number using its verified contact procedure.
  2. Ask whether the prescription has been accepted, processed and released.
  3. Request the agreed carrier, fee, delivery date and steps for reporting a missing or damaged package, if shipping is offered.