The after-hours guidance below refers to pharmacy coordination instructions. Contact the pharmacy to confirm that this arrangement is still available.
Your pharmacy materials state that the pharmacy had an arrangement with On Call, LLC (current status has not been verified) for after-hours on-call service.
(866) 336-6348 and (317) 375-7734
The after-hours documentation describes a limited emergency-supply pathway in certain circumstances. Availability, lawful prescribing and dispensing must be confirmed by the care team.
Patient name, date of birth, address, and allergy information.
RX number, medication name, and whether the medication is new or a refill.
Prescribing doctor's name and phone number. If it is a new medication, the caller may be asked to fax a copy of the prescription to the number provided by the representative.
The On Call, LLC document states that CII scripts cannot be filled through that after-hours service. Those requests should be taken to a local pharmacy that can fill the hard copy or handled on the next business day through your pharmacy.
If anything is unclear, the pharmacy document also points patients and facilities back to the main pharmacy phone number: (408) 847-6160.
The On Call, LLC instruction sheet describes a possible four-day emergency supply through a pharmacy selected for the patient's area. It also states that a $35 charge to the facility applies to non-emergency calls. This information comes from an undated instruction sheet; confirm the contract, eligibility, price, hours, and availability directly before relying on the service.
The instructions request patient and prescriber information, allergies and the prescription number. For a new medication, the service may provide a specific fax number after a telephone conversation. The document also states that the after-hours arrangement cannot fill Schedule II (CII) prescriptions.
For a life-threatening medical emergency, call 911 rather than using a pharmacy coordination line.
